Our Privacy Notice
This Privacy Statement outlines how Lloyd Warwick International (Canada) collect, hold, use and disclose your personal information. By visiting our websites, using any of our services, or providing us with your personal information, you agree to your personal information being collected, held, used and disclosed as set out in this Privacy Statement. We also rely on the consent you gave our clients when they collected your personal data.
The Purpose for holding Information
We collect personal information to assist our clients in investigating, assessing and settling insurance and other claims. We also hold data in relation to aviation matters, including aviation insurance claims, risk surveys salvage sales and asset management assignments.
We hold limited personal data which we use to inform our clients employees about corporate events and services that we provide. No such communication will be sent to those who withdraw their consent.
We also use the personal information that we hold, to contact you, to notify you about changes to our service, to verify your identity, and to provide customer support.
We provide the personal information we collect to our insurer clients, their agents and advisers such as lawyers. This is to assist the insurer or their agent to manage and administer their relationship with the insured, and to decide or advise on payment of a claim. We also provide personal information to other third parties who can confirm the information provided to us (e.g. repairers, witnesses to a claim or law enforcement agencies) to assist us in providing our insurance claims services (e.g. our investigators and other agents and contractors) or to assist with asset management assignments.
We may also hold and use your personal information, and disclose your personal information to relevant third parties for the following purposes:
- To deal with enquiries – we may need to collect your personal information to answer an enquiry you make;
- Dealing with a complaint – for example a complaint made by you in respect of service provision;
- Maintaining and improving our service, auditing, quality assurance and training – for example, we may review your personal information to identify how our services can be improved;
- assisting with the claims process by providing your name address and phone numbers to contractors;
- for handling a claim on your behalf where we cannot handle it and where the affiliate is better placed to handle the claim;
- Other purposes – for any other purpose communicated to you at the time we collect your personal information or as required or permitted by law
Occasionally we may be required or authorised to collect personal information because of laws in Canada or an order of a Court / Tribunal. If we are collecting personal information for this purpose, and we are permitted to do so, we will tell you.
Personal Information We Collect and Hold
The personal information we collect and / or hold about you and other individuals (such as a co-insured or your spouse, partner or children) may include:
- name, date of birth and gender of you, your colleagues/employees and/or family members,
- contact details such as address, phone, fax and email of said persons;
- bank account details;
- medical data;
- court judgements;
- information relevant to providing a service such as:
- your claims history;
- information obtained as part of the management and processing of a claim (e.g. information on a police report);
- details of insurance policies you hold or have held;
- and sensitive information such as criminal records (e.g. where this information is relevant to processing a claim).
Sharing your information
Under certain circumstances, your personal information is shared and may have been shared among Lloyd Warwick International (Canada).
Your personal information is only shared according to your choices, unless the information does not identify you. However, if you would prefer that we not share your information among our group of companies please let us know.
We may share your information with other companies within the Lloyd Warwick International (Canada):
- in accordance with your choice;
- to assist in handling the claim;
- for the purpose of preventing or detecting fraud;
- to enable Lloyd Warwick International (Canada) to meet global regulatory, legal, financial or other reporting obligations; or
- as permitted or required by law.
Your personal information will be accessed by Lloyd Warwick International (Canada). employees who have a legitimate business purpose for using it.
Unauthorised use and or disclosure of information by an employee of Lloyd Warwick International (Canada) is strictly prohibited. All employees are required to always maintain the confidentiality of client information and failing to do so will result in appropriate disciplinary action.
We will only share your information with other third parties for the purposes described below:
- to assist in handling a claim;
- as permitted or required by law, to comply with laws and regulations;
- for the purpose of preventing or detecting fraud and other criminal activity;
Countries to Which We Transfer Your Information
Your personal information may be transmitted through, stored or processed in countries other than your home country, in which case the information is bound by the laws of these countries.
These countries may include, but not limited to:
- United States of America;
- European Union Member States;
- United Kingdom;
If your personal information is transferred to a country other than your home country, we will take measures to protect your personal information with appropriate contract clauses or other applicable safeguards.
Holding Your Personal Information
We hold personal information electronically and on paper / in hard copy.
For the personal information we hold electronically we take reasonable security measures including firewalls, secure logon processes, encryption and intrusion monitoring technologies. For the information we hold in hard copy / on paper we have in place reasonable confidentiality procedures and we also take reasonable security measures. We also require third party providers to hold personal information securely.
Your information will be held for at least seven years for legal, regulatory and accounting purposes and thereafter for as long as reasonably necessary or as we are contractually required to do so.
You have the right to withdraw consent for us to process your information at any time.
You have the right to withdraw consent for us to pass your information to third parties that we have outlined in this policy.
However, withdrawing consent may result in us ceasing to handle the claim in question and may prejudice those services for which we are instructed by your Insurers or other parties to perform.
Keeping your information accurate
We take reasonable steps to ensure that the personal information we collect and store, use or disclose is accurate, up-to-date and complete.
However, we rely on you to advise us of any changes to your information to help us do so. If you believe your personal information is not accurate, up-to-date or complete, then please let us know. If you would like to request access to or seek correction of your personal information, please contact us. Our contact details are at the end of this Privacy Statement.
Controlling your personal data
You can withdraw your consent to the processing of your personal information (where we are processing your personal information based on your consent). If you object to the processing of your personal information, or if you have provided your consent to processing and you later choose to withdraw it, we will respect that choice in accordance with our legal obligations. However, your decision to withhold particular details may limit or prevent us from providing holistic financial advice based on your specific needs or providing products or services you have asked for.
If you do not wish to receive promotional materials from us, or you do not want your personal information shared with other Lloyd Warwick International (Canada), you may contact your relationship manager or account representative, or simply contact us at: firstname.lastname@example.org
Failing to give us information
If you do not provide us with the required personal information, we and our clients may not be able to provide you with some or all services (e.g. we may not be able to access or assess your claim). Where we collect personal information from you, we expect you to tell us if you do not consent to us disclosing the personal information you provide to us to the types of third parties referred to above.
Complaints about how we handle your information
If you have a complaint about our handling of your personal information or an alleged breach, please contact us and provide us with the details of your complaint / the alleged breach as well as any supporting evidence. You can contact us via the below options:
Liz Tubb, Data Protection Officer
We will promptly acknowledge the complaint, carefully investigate it, and determine the steps that we will undertake to resolve your complaint. We will contact you if we require any further information and will provide you with our determination once it is made.
You can also contact the Office of the Privacy Commissioner of Canada at 30 Victoria Street Gatineau Quebec, K1A 1H3, phone number (819) 994 5444.